Policies

Cancellation Policy - Standard Rate Plans

• If cancelled up to 7 days before date of arrival, no fee will be charged.
• If cancelled or modified later, 50 percent of the total price of the reservation will be charged.
• In case of no-show, the total price of the reservation will be charged.
Cancellation Policy – Non Refundable Rate Plans
• Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Deposit Policy - Standard Rates

No deposit will be charged.
Deposit Policy – Non Refundable Rate Plans
The total price of the reservation may be charged anytime after booking.

Children and Extra Bed Policy

• All children are welcome.
• One child under 2 years stays free of charge in a child’s cot/crib.
• One child from 2 to 6 years stays free of charge when using existing beds.
• One child from 6 to 12 years is charged 25 % of the room stay per night and person in an extra bed.
• One adult is charged 35 % of the room stay per night and person in an extra bed.
• The maximum number of children’s cots/cribs in a room is 1.
• The maximum number of extra beds in a room is 1.
• The maximum age of children (currently 4) that can stay for free in a room will automatically correspond to the child age set in the room configuration In the room configuration you can specify the amount of children that can stay in the room for free.

Greece Overnight Stay Tax

From 1 January 2018, you’ll need to pay an Overnight Stay Tax which has been introduced by the Greek Ministry of Tourism and aims to enhance the State’s revenue in the context of the current fiscal adjustment programme. This will be collected from you when you get to your accommodation.

The tax works out between 0.50 – 4 Euros per night. The amount you’ll pay will depend on the official rating of your accommodation. The specific amount will be dependent on the type of accommodation you’ve booked, as set out in the table below:

Types of AccommodationEuros/Night of stay Mid – High Season (01/03-31/10)Euros/Day of stay
5 Star Hotels 4
4 Star Hotels 3
3 Star Hotels 1.5
1-2 Star Hotels 0.5
Apartments – all key categories 0.5

The amount you’ll pay is based on the official rating of the accommodation you have booked, according to the local Tourist Board classification. Our own accommodation rating will give you a good indication of the standard of the accommodation and is usually similar to the official rating, but there’s sometimes small differences between ratings. By using our own rating, you’ll be able to work out an approximate amount to pay.

When and how to pay:

You’ll be asked to pay the tax when you check-in at your accommodation, this can be paid by cash or card

Why do I have to pay:

The tax is something new and specifically aimed at tourists. It’s a cost beyond our control and the suppliers of the accommodation. It’s a Government imposed tax that has to be paid when you stay in accommodation in Greece. Whilst our brochure and website holiday information does mention the possibility of local taxes like this, we understand this cost is something you probably weren’t expecting to pay and are sorry the Government has decided to bring this in so quickly.

If or when we receive any further information from the Government of Greece we’ll publish details on this page.